KB 8 FAQ — Frequently Asked Questions

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address, and a reset code or link will be sent to you. Use it to set a new password. Alternatively, you can log in directly using a mobile OTP via the Log In without a password.

No — each person is allowed only one account at KB 8. Creating multiple accounts will result in all accounts being suspended and balances may be forfeited. This is outlined in our Terms & Conditionsis clearly stated there.

After logging in, go to Account Settings and click "Change Mobile Number". A verification code will be sent to your old number, after which you can add the new one. If your old number is no longer active, contact our 24/7 support team — your identity will be verified and the number updated.

After logging in, click the "Deposit" button and select your preferred payment method (bKash, Nagad, Rocket, Bank Transfer, or USDT). Enter the amount and follow the on-screen instructions. Funds are typically credited to your wallet within 1–5 minutes. Minimum deposit: ৳500.

Withdrawals to bKash, Nagad and Rocket are typically completed within 1–4 hours. Bank transfers may take 24–48 hours. For your first withdrawal, KYC verification is required — you'll need a National ID card or passport. The minimum withdrawal amount is ৳1,000.

KB 8 does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees, which are typically minimal (1–2%). Bank transfer charges may also apply depending on your bank.

First, wait 5–10 minutes — processing can sometimes take a little time. If your balance still hasn't updated, check your transaction history. If the payment shows as successful but the balance hasn't arrived, contact our support team via live chat or email with a screenshot of the transaction and your transaction ID. We'll resolve it within 24 hours.

Make your first deposit after registering and instantly receive a 100% welcome bonus — up to ৳10,000. For example, deposit ৳2,000 and get an extra ৳2,000 in bonus funds. A minimum 3x wager must be completed before the bonus can be withdrawn. For details Promotions See the page.

A wagering requirement is a condition that requires you to place a certain amount of bets before withdrawing bonus funds. For example, a 3x wager on a ৳1,000 bonus means you must place a total of ৳3,000 in bets. Once the requirement is met, any winnings from the bonus can be withdrawn. Your bonus balance and real balance are shown separately in your wallet.

Every Day Log In A daily bonus is automatically added to your wallet each time you log in. Log in for 7 consecutive days and you'll receive a special weekly bonus. The bonus amount may vary each day — to see the latest offers Latest Promotions Visit the page.

At KB 8, you can bet on the Bangladesh national team, BPL, IPL, T20 World Cup, ODI World Cup, The Ashes, Champions Trophy and virtually all major cricket tournaments worldwide. Real-time in-play betting is also available during live matches. See details Bet page.

kb 8 Live Casino features Baccarat, Roulette, Poker, Blackjack, Dragon Tiger, Andar Bahar, Hi-Lo, and many more games — all streamed live with real dealers, including Bengali-speaking dealers. Popular Games View the full list of games on the page.

After logging in Lottery page to view all ongoing draws. Choose your preferred lottery and click the "Buy Ticket" button. The ticket price will be deducted from your wallet balance. Draw results will appear automatically in your account, and any winnings will be credited to your balance.

New games are added to KB 8 every week. To see all the latest games New Games page. Enable account notifications to be instantly alerted whenever new games are added. To read game reviews, visit the Reviews Also check the page.

KB 8 uses SSL 256-bit encryption — the same level of security as banking. That said, you should also take steps on your end: use a strong password, enable 2FA, never share your password with anyone, and avoid logging in on public Wi-Fi. Learn more Privacy Policy page.

KYC (Know Your Customer) verification is an internationally recognised process used to prevent money laundering and fraud. It is required before your first withdrawal. Simply upload a photo of your National ID or passport along with a selfie. Verification is typically completed within 24 hours and is done to keep your account safe.

Yes, KB 8 takes responsible gaming seriously. You can temporarily suspend your account for 24 hours, 1 week, or 1 month — or close it permanently. To find out more, visit the Responsible Gaming Visit the page or contact our support team.

Start by clearing your browser's cache and cookies (Settings → Privacy → Clear Cache), then refresh the browser. For the best experience, use Chrome or Firefox. Check your internet connection — a minimum 3G connection is required for live games. If the problem continues, please let our support team know.

Live Casino and live betting require a stable internet connection. Try the following: close background apps, switch to Wi-Fi instead of mobile data, set the video quality to "Medium" or "Low", and keep other tabs closed. If the issue persists, contact us at support@kb8.im.

KB 8's mobile-first website works seamlessly in any mobile browser — no separate app download required. Open the site in Chrome or Safari and use the "Add to Home Screen" option for an app-like experience, with no installation hassle and always the latest version.